Order, delivery and return questions
Everything to do with buying is handled by the store we link to: payment, order changes, production times, shipping, customs, delivery damage, returns and warranty. This site has no access to orders or customer accounts and cannot contact the store for you.
Use the support options listed on the store's own website, and keep your order number and confirmation message ready. If a doll arrives damaged, photograph the box and the damage before you move anything, then report it to the store as soon as you can.
Questions before you buy
Most pre-purchase questions are answered in our guides: which material suits you, what daily ownership involves, where to keep a doll and whether a torso fits your space better. For the exact weight, skeleton or options of a specific doll, ask the store directly, because it holds the verified product data.
How this site is funded
If you want to know how we earn money or what happens when you click a price button, read our affiliate disclosure. Background on who writes the site and how is on the about page.
Privacy and data
We collect no names, email addresses or payment details, because there is nothing on this site to fill in. What little technical data is processed, including privacy-friendly visit statistics, is described in our privacy policy.
Product safety concerns
If a product causes skin irritation, gives off a strong chemical smell or seems unsafe in any way, stop using it and contact the store that sold it. In the United States, unsafe consumer products can also be reported to the Consumer Product Safety Commission.
Corrections
Because the site has no inbox, we look for errors ourselves as we work on the pages. Service pages show the date they were last updated, and we correct guides when we find an error or an outdated detail.